One thing I noticed while talking to one of my clients.

The client had several customer support members
When I asked them how they handle e-mails, they replied, “I don’t know.
When I asked them how they handle e-mail, they said

“When I asked them how they responded to e-mails, they said, “Each of us replies to e-mails on a different PC using e-mail software.

When I asked them how they responded to e-mails, they told me, “Each of us uses a different PC to reply to e-mails.

When I asked him about his e-mail handling method, he said, “Each of us uses a different e-mail program on a different computer.

As for the question, “Is there any omission of reply?
No problem.

I’m sure it’s not a problem.

As long as the system is working well, there seems to be no problem.

However, if one of the PCs is broken
or one of them retires.
or one of them retires?

When you think about it, it’s actually when things are going well that you need to
It is important to share the data and keep it in the system.